Clario: Mobile Onboarding Automation

We helped a fast-growing finance app revamp their onboarding experience using AI-driven workflows, reducing friction and boosting retention across the board.

Industry

Industry

Fintech

Fintech

Headquarters

Headquarters

Miami, FL

Founded

Founded

2019

Company size

Company size

11-50

Challenge

Clario was losing users during onboarding. Confusing UX and limited guidance caused drop-offs before users activated their accounts. Meanwhile, support agents were drowning in repetitive questions about account setup and app features, slowing down operations and frustrating new users.


Results

We redesigned the onboarding journey with an AI-powered helpbot and personalized helpflows to walk users through key actions. In just 30 days, onboarding completion improved by 35%, week-1 retention more than doubled, and help tickets dropped by 40%. The support team could finally focus on higher-value requests.

35%

Improved Onboarding Process

Improved Onboarding Process

2.4x

Boost in Week-1 Retention

Boost in Week-1 Retention

40%

Drop in Support Tickets

Drop in Support Tickets

Trusted by Professionals

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.